FAQ
Q: I know that what we're doing now in terms
of tracking isn't enough, but I'm not sure what
the solution is. I don't want more than I need,
but I also don't want to invest in something that
will be outdated or worse yet something that
doesn't work. So what's the solution?
A: We wouldn't pretend to know the answer
without learning more about your operation.
Once we do, we turn to an integrated suite of
solutions designed to help you track, manage,
route and respond to literally anything. The
power of
The Silverlining™ Suite
of Solutions is
that every individual solution builds on the next,
brings you more meaningful fleet data and helps
you save time and money.
But just because it's an easy-to-use web-based suite of solutions with a fully integrated
routing solution, doesn't mean you need to use everything at once. Or that you have
to order off the menu. Whether it exists (or not), we can make it happen and it's
built to work with anything you have now or might in the future.
Q: I like my routing software and want to keep it. Will your tracking and fleet
management solutions work with my routing software?
A: Yes. If you have a routing solution that's working for you, our solutions will
work with it no matter what you're using. We'll also integrate the information into
one easy-to-use interface.
Q: What if what I need now isn't what I need a year from now?
A: No problem. Every system builds on the strength of Synovia Core services, providing
you exactly what you need today. Synovia's Comparative Analysis and Time and Attendance
products are designed to be scaleable, accommodating your needs today and ten
years from now. You won't be tossing anything you have to make room for the next
best thing, and you won't invest in vain. Everything you spend now will also be
an investment in your future.
Q: Everyone talks about Comparative Analysis. What makes yours different?
A: When you compare arrival times this week to arrival times last week, you have
a handy barometer for change. But if you want to show a direct percentage of improvement
from where you started, you need to compare arrival times this week to arrival times
at the beginning of the year or the beginning of your system launch. Synovia is
the only company who can call up that historical data as far back as requested.
The data is always there because it belongs to you, a claim many of our competitors
cannot match.
Q: Why has Time & Attendance become such a strong performer?
A: What began as a paperless timesheet helped one customer cut more than 400 miles
and 48 hours per day every day with the same number of routes. With your choice
of automated data collection options, you can instantly review timesheet exceptions,
compare planned vs. actual schedules, pay fair and accurate wages and save some
serious time and money.
Q: How do I know I can trust you to deliver?
A: We design and deliver exactly what
we promise. Of course we'd be pleased to provide you with a long list of happy customers
and quantifiable results.
Q: I don't have time for a long, drawn-out installation. What can you do to keep
it smooth and seamless?
A: It's important that we help you get comfortable with your Synovia solution, which
is why we'll provide dedicated operational and technical support before, during
and after the installation process.You'll have a complete, turnkey installation
by one of our certified professional teams and/or full training to equip your staff
to install. Plus, we'll provide initial hardware troubleshooting, software user
training, and unlimited online training for upgrades and new staff.
